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Zest discount card FAQs

Why the changes?

From the 4 January there will be an increase to some of the fees you are charged at our leisure centres along with changes to the pricing structure.

You might be wondering how this price change will affect you. These frequently asked questions should provide you with the information you need to answer your questions.

If you have any further queries please speak to a member of staff in your local leisure centre who will be happy to help.

What has changed?

From the 4 January 2016 there will be a three tiered pricing structure for pay as you go customers (PAYG) across all four leisure centres which aims to provide a fair and consistent approach to all those who access our services.

New (PAYG) pricing structure:

Standard price (Non Zest discount card holder)

Zest discount card holder standard price (up to 15% discount)

Zest discount concession price (up to 35% discount)

What does this mean to me?

If you choose to access activities at the leisure centre on a PAYG basis you will have to register for a Zest discount card to receive the discounted prices. If you don’t register for a Zest discount card you will be asked to pay the standard price.

Further details on the Zest discount card can be found below.

Zest Discount Card

From the 4 January 2016 we will be introducing a new ZEST discount card which can be used at any of our four leisure centres to get discounts on a number of PAYG activities. The cards will be available to all customers for:

Discount card £5.00

Concession £3.00

Replacement Card £1.00

Why should I buy Zest discount card?

If you are a card holder you will receive discounts on your activity prices. You will also receive the following benefits 8 days advance booking, discount equipment hire, access to online bookings and information about our special events and promotions.

How long is the Zest discount card valid for?

The card is valid for 12 months from the day of purchase. This will then be renewed on an annual basis at a cost of £5.00 or £3.00 for a concession.

What do I do if I lose my Zest discount card?

You can buy a replacement card for £1. This will be valid for the remaining period of your original card purchase. Identification will be required for replacement cards.

I am a Direct Debit/Annual Cash member do I need to buy a Zest discount card?

No, the cost of a Zest discount card is included in the freedom, swimming, learn2 swim and junior memberships. If you lose your card you would need to purchase a replacement card!

I am zest privilege member do I need to buy a Zest discount card?

Your privilege card will remain valid for the remaining period and you can continue to access your activity as normal however if you would like to take advantage of discounts on other activity prices such as swimming, racquet sports you will need to buy a Zest discount card.

I am a concession member do I need to buy a Zest discount card?

Your current concession card will remain valid for the remaining period, you will be charged £3.00 for your card at the time of renewal.

I am under 18 years old do I need to buy a Zest discount card?

No, you will automatically be charged the concession price until you are 18 years old. If you want to use the gym or join a membership you will need a card but these cards will be issued to you, free of charge.

If you are under 16 years you can choose any of our Junior Memberships.

If you are 16 or 17 years old and you would like to access a membership you will be offered the adult concession memberships until you are 18 years old. Thereafter you will either remain eligible to continue on the concession membership (Full time student or in receipt of benefits) or you will pay the standard adult membership prices.

What has changed?

Previously concession eligibility was split into two levels of discount; level 2 (disability living allowance, employment support, carers allowance, sixty plus, full time student) & level 3 (income support, NHS tax credit exemption, housing benefit, council tax benefit, job seekers allowance). There is now only one single level of discount.

The change provides a fair and consistent approach by offering the same level of discount to all those eligible. For a full list of criteria please ask a member of staff.

What do I do if I am already in receipt of concession (level 2) and I have paid for a Zest Passport? 

Your card will remain valid for the remaining period of your original card purchase. When your card has expired you will be asked to purchase a new one subject to your eligibility at a cost of £3. 

As a current (level 2) concession customer, will the cost of my activity increase? 

Yes, prices have increased but you will receive a concessionary discount based on your eligibility which is 35%. A discount dip has also been introduced at all the swimming pools, where you can swim for £1.50. For further information please speak to a member of staff at your local leisure centre.

What do I do if I am already in receipt of concession (level 3) and I have paid for a Zest Passport? 

Your card will remain valid for the remaining period of your original card purchase. When your card has expired you will be asked to purchase a new one subject to your eligibility at a cost of £3.

As a current (level 3) concession customer, will the cost of my activity increase? 

Yes, prices have increased. You will continue to pay a different price which is lower than the new concession price until 31st December 2016 as long as your eligibility is still valid. Following this date you will be aligned to the new concession price. For further information please speak to a member of staff at your local leisure centre.

I am new to the centre and I am eligible for a concession do I need to buy a Zest Discount Card? 

Yes, in order to receive your discount you must register for a Zest Discount card. The cost to do this is £3.

Sign up for a discount card here


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