Performance management

Performance is managed through a cyclical review process that monitors progress towards defined targets (Key Performance Indicators or KPIs), identifies any improvements needed and determines action plans.

The Performance Management Framework describes how this is accomplished.  

Roles and responsibilities

Everyone at the council has a role to play in managing its performance, but some officers and groups have specific responsibilities within the process.

Performance and Improvement Officer

Implements the Performance Management Framework by conducting quarterly review meetings with Service Managers to update each service plan, and preparing reports summarising the key issues for the Management Team and Scrutiny Committee. This ensures our performance is monitored and managed through continuous review and improvement.

Service Managers

They develop a plan for their service which is reviewed and updated quarterly against specific targets. The Service Manager's role in the performance management process is to identify service outcomes, monitor and manage performance, agree challenging but achievable targets, identify and develop action plans to re-balance performance and conduct comprehensive staff appraisals.

Heads of Service

Two Heads of Service provide strategic guidance and support to the Economy and Planning and Leisure and Environment directorates, that progresses the performance of their services towards achieving the Council's priorities and outcomes.

Management Team

Overarching performance management at corporate level is undertaken by the Management Team, comprised of the Chief Executive, Deputy Chief Executive and four Directors. They monitor the progress of all the services, holding service managers to account and providing constructive challenge. 


They are responsible for the provision of the full range of services identified in the Council Plan. They review progress for assurance that performance is being actively and appropriately managed, updating Portfolio Holders on key changes.

Scrutiny Committee

The Scrutiny Committee comprises eleven elected members who provide regular, significant challenge on the council's performance. The Director of Finance presents a quarterly report detailing performance against agreed key indicators for the Committee's review. Scrutiny can choose to elevate matters of particular concern for further examination by Cabinet.


They are responsible for most of the council's day-to-day decisions and implementing policies. The Cabinet is made up of the Leader and five other Councillors appointed as Portfolio Holders whose responsibilities include reviewing issues raised by the Scrutiny Committee to ensure performance in being properly managed, robustly challenged and that actions in place are appropriate.


The Full Council of 28 elected members meets together six times each year and these meetings are normally open to the public. Councillors determine the council's overall objectives, develop its policies and the budget. Council keep a watching brief on the overall performance position, particularly areas showing weaker performance and risk, to encourage best practice and innovation.

rating button