Top award for Northallerton Leisure Centre
Published on Monday, 4th March 2019
Northallerton Leisure Centre has brought home a top industry award.
It has been recognised for its excellent performance – it was the fourth highest scoring in the country out of the 600 leisure centres that were assessed by Quest in 2018.
The annual awards celebrate high quality performance against the Quest Quality Scheme criteria. Commissioned by Sport England, Quest inspectors assess the quality of leisure centres by rigorously challenging all aspects of their operations.
Northallerton Leisure Centre Manager Fiona Wilson said, ‘It was a very proud moment to receive the award on behalf of the centre. All the team here work incredibly hard and I’m delighted that their efforts have been recognised by Quest.”
And Councillor Bridget Fortune, Cabinet Member for Leisure, added: “We are delighted to win this award as it has given much deserved recognition to our dedicated and hardworking staff.
We have a continuous improvement programme for the benefit of our customers, and Quest is a great way to demonstrate our achievements and the value of our skilled and customer-focused workforce.”
The Quest assessments identified that the centre excelled in: community outcomes – delivering a service focused on community need and priorities that strives to increase participation; team and skill development; health and safety management; sales and retention; lifeguarding; and financial management and performance. Both staff and customers are consulted during the assessment process and a mystery visit on centre activities is carried out to measure the consistency of service standards.
The award comes after Hambleton District Council Leisure Services were announced as the ‘National Operator of the Year for Operators Managing 2- 10 leisure sites’ in 2017.
- Quest is the UK Quality Scheme for Sport and Leisure. It is a tool for continuous improvement, designed primarily for the management of leisure facilities and leisure development. Quest defines industry standards and good practice and encourages ongoing development and delivery within a customer focused management framework. For more information, visit www.questnbs.org