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Top performing organisation

Published on Friday, 13th April 2018

Top performing organisation

Hambleton District Council has won a top award – for its high performing leisure centres.

It took the ‘top performing organisation 2017’ gong in the annual awards run by the national quality award scheme for leisure facilities, Quest.

Hambleton was judged against 36 other organisations that run up to ten leisure centres.  The awards recognise great performance by Quest registered facilities in the UK.

Quest is commissioned by Sport England to assess the quality of leisure centres through a rigorous inspection programme that includes all aspects of leisure centre operations. Bedale, Northallerton and Thirsk Leisure Centres were rated ‘excellent’ after their assessments last year, with the Stokesley centre achieving ‘very good’.  It means that the four district run facilities are in the top 10% of leisure centres nationwide.

“We are delighted by this fantastic achievement,” said Councillor Bridget Fortune, Cabinet Member for Leisure.

“We have a continuous improvement programme for the benefit of our customers, and Quest is a great way to demonstrate our achievements and the value of our skilled and customer-focused workforce.

“To now receive the award is the icing on the cake.”

The quest assessments identified that the centres excel in: community outcomes – delivering a service focused on community need and priorities that strives to increase participation; team and skill development; health and safety management; sales and retention; lifeguarding; and financial management and performance. Both staff and customers are consulted during the assessment process and a mystery visit on centre activities is carried out to measure the consistency of service standards.

  • Quest is the UK Quality Scheme for Sport and Leisure. It is a tool for continuous improvement, designed primarily for the management of leisure facilities and leisure development. Quest defines industry standards and good practice and encourages ongoing development and delivery within a customer focused management framework. For more information, visit www.questnbs.org