National seal of approval for Hambleton Leisure Centre
Published on Tuesday, 16th August 2016
Hambleton Leisure Centre has been rated ‘excellent’ by the national quality award scheme for leisure centres - Quest.
Quest is commissioned by Sport England to assess the quality of leisure centres across the UK through a rigorous inspection programme that includes all aspects of leisure centre operations. The centre excelled in; community outcomes – delivering a service focused on community need and priorities that strives to increase participation, team and skill development, health and safety management, sales and retention, lifeguarding and financial management and performance.
Both staff and customers are consulted during the assessment process and a mystery visit on centre activities is carried out to measure the consistency of service standards.
“Only 10% of leisure centres nationwide have achieved excellent status so we are delighted by this fantastic achievement at Hambleton Leisure Centre,” said Fiona Wilson, Centre Manager.
“We have an ongoing programme to improve facilities for our customers, and Quest is a great way to demonstrate our achievements and the value of our skilled and customer-focused workforce.”
- Quest is the UK Quality Scheme for Sport and Leisure. It is a tool for continuous improvement, designed primarily for the management of leisure facilities and leisure development. Quest defines industry standards and good practice and encourages ongoing development and delivery within a customer focused management framework. For more information, visit www.questnbs.org