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Hambleton's four excellent leisure centres

Published on Thursday, 24th October 2019

Quest award

Hambleton District Council’s four leisure centres have been branded 'excellent' by the national quality assessment scheme, Quest - the first time all four have achieved this status together.

During a two day assessment and a mystery visit at each centre, key service areas were assessed - including customer experience, health and safety, and community outcomes. The assessor interviewed staff and customers, before evaluating findings and awarding all the centres an “excellent” banding.

Quest is the UK quality scheme for sport and leisure, designed to promote high industry standards, good practice and continuous improvement focused on the customer.

Steven Lister, Director for Leisure and Communities said: “With Quest setting the industry standard for leisure facilities across the UK, the award gives both credibility to our centres and confidence to our customers that they will receive a high quality experience.”

And Councillor Mrs Bridget Fortune, Cabinet Member for Leisure added:  “This is the first time that all four of our leisure centres have all achieved ‘excellent’ status, so we are absolutely delighted. It is great for our dedicated and hard working staff across all the centres to receive this much deserved recognition. The award demonstrates Hambleton District Council’s commitment to the continued improvement of facilities that we are able to offer to residents.”

The Quest assessments identified that the all centres excelled in: contribution to health and wellbeing, team and skill development; health and safety management; lifeguarding and safeguarding.  A particular highlight from the reports included praise for the excellent relationship that leisure centre staff have managed to build with customers through customer service and engagement. This is reflected in customer feedback and research findings at the leisure facilities where customer service is frequently rated highly.  

  • Quest is the UK Quality Scheme for Sport and Leisure. It is a tool for continuous improvement, designed primarily for the management of leisure facilities and leisure development. Quest defines industry standards and good practice and encourages ongoing development and delivery within a customer focused management framework. For more information visit www.questnbs.org