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Your garden waste questions answered

Why were charges for garden waste introduced?

Collecting garden waste is not a statutory service. Under current legislation (Controlled Waste Regulations 2012) if a council chooses to offer the service it can make a charge to residents subscribing to the service to cover the costs of running it. Hambleton District Council is faced with finding £1million in savings - the charge for garden waste collections helps towards making that saving.

When can I subscribe?

Subscriptions and renewals run from 1 April to 31 March but you can join at any time of the year. Enrolment for the April 2018 to March 2019 period opens December 2017. Residents are still able to subscribe for the 2017/18 collection period, which ends on 31 March 2018. There are no discounts for joining at a later date.

How do I subscribe?

Subscriptions can be registered online here Register/buy now for 2018-19

Subscriptions can also be made by calling 01609 779977 or by visiting one of the council offices in Northallerton, Easingwold or Stokesley, where officers will take you through the registration process.

You can also call 01609 779977 or visit one of the council offices in Northallerton, Easingwold or Stokesley, where we will walk you through the online registration process.

How much does it cost?

The annual subscription charge is £35 per licence (including VAT). Each bin must have a licence. There is no charge for the bin - the existing bins are used. The service costs the same no matter what point in the year you join - there are no discounts for joining at a later date. The annual service runs from the beginning of April and finishes at the end of March - although there is a break in collections over the winter months. To make best use of your licence we advise that you sign up early.

Once you have subscribed a licence will be sent by post.

How long does it take to receive my licence?

Once payment has been made, please allow ten working days for the licence to reach you. If you have not received your licence in this time please contact us. If there is a scheduled collection before your licence has arrived please fix a note to the top of your green wheeled bin saying “Licence in the post” and put the bin out on your collection day as normal.

How do I display my licence?

Licences come with a cable tie to attach it to the rear handle of your green wheeled bin. Please note - the cable tie provided is not a standard cable tie - to use insert the loose end of the tie through the loop, lock it like a buckle and then pull. Please refer to the letter accompanying your licence for detailed instructions.

Any bin not displaying a licence will not be collected.

What if my licence is missing, broken or stolen?

If your licence is missing or broken please contact the council on 01609 779977.

How many collections do I receive?

Collections of garden waste are fortnightly - but there are no collections from December to February.

Why do collections stop over winter?

Very low amounts of garden waste are presented at this time of year. Additionally during the winter months, inclement weather can freeze garden waste and make collections impractical. By suspending collections the council can concentrate on collecting extra recycling, litter picking and other duties.

What happens if I don’t want to subscribe to the service?

Residents who do not wish to subscribe to the service will have to dispose of their garden waste themselves. It is not acceptable for garden waste to be placed in black bins.

Are there any exemptions or concessions?

There are NO exemptions or concessions - for anyone in receipt of benefits or senior citizens. Schools, churches, village/and parish halls and properties with charitable status have the same entitlement as residential properties and are able to join the scheme.

Can I get an assisted collection?

Assisted collections will be offered to those eligible for the service. Residents that currently receive assisted collections will continue to do so providing there is a valid garden waste licence.

Will my Christmas tree still be collected?

Christmas trees will be taken on the first garden waste collection of the year - in February - for all subscribers to the garden waste scheme. Trees must be chopped up and placed in the bin with the lid closed.

Trees will not be collected from non subscribing households - they must make their own arrangements to dispose of them. Trees must not be placed in the black wheeled bins.

Can I have more than one bin?

Generally there is no limit to the number of bins householders can have providing there is enough space for the bins to be collected on collection day. A licence is needed for each bin and they must all be displayed. A site visit may be needed for properties requesting three or more bins. On collection day it may be necessary to take bins to a suitable collection point to ensure they do not cause an obstruction to others.

Are there different size bins available?

The standard 240 litre bin is the only bin available.

How do collectors know I have subscribed to the service?

Each green bin will have its own identification licence - it will be sent out once payment has been made. The licence must be attached to the bin to confirm the subscription. Any households with more than one bin must display a licence for each one.

What happens if I forget to display the licence?

It is the resident’s responsibility to display the licence. Failure to do so will mean the bin will not be collected - and we will not return to collect.

What time should bins be placed out for collection?

Bins should not be put out for collection any earlier than the evening before collection day - and no later than 6am on collection day. They may not be collected if they are not available from 6am.

Where should I place my garden waste bin for collection?

It should be placed in the same location as used for refuse and recycling collections, usually the area in front of the property, unless otherwise advised.


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