Do it online

What is Do It Online?

This section of our website is dedicated to helping you easily access a range of Council services. You can pay, report, apply and register for services at a time that is convenient for you.

Why do we want to do more online?

Online services are becoming a reality for more and more people, and we don't want to be left behind with this change. Online forms and services  are also more convenient for some customers who aren’t able to visit us or make calls during the working day.

As many Councils face greater demand and reduced budgets it's even more important that we move some services online. It's cheaper and more efficient and allows us to focus on delivering vital front line services, for example waste collection, recycling and housing..

Quicker and cheaper for you

We believe that online services can improve customer service. Many of you have told us that you regularly use our website to carry out tasks and find information. There is no need to stand in a queue or wait 'on hold' on the phone.

Online forms request all the information we need first time, reducing the need for follow up queries. By helping us by using our online services we can make sure we focus on resolving your query, rather than on administration which can often be slower and more expensive to process.

Whenever and wherever

Our website is available 24/7, you can use our online services wherever and whenever it suits you, from your PC, laptop, tablet or smartphone.

But is it safe?

We have strong security measures in place to make sure any information you share with us online is kept safe.

What about people who can't access the internet?

We know that some people in the district don't have access to the internet, either because they don't have access to a computer, or an internet connection, or because they aren't sure how to use online services. So our services will remain accessible in person at the Civic Centre in Northallerton or in one of our offices in Stokesley or Easingwold or by calling 01609 779977.