The Housing Options Team offer support and help whether you are homeless or worried about becoming homeless.
The Council's duty is to assist people who are homeless or at risk of homelessness within 56 days.
Wherever possible we want to prevent homelessness and we will work with you to help you stay in your home but if that isn't possible, we will help you find suitable alternative housing.
Making a homeless application
Please get in touch with the Housing Options team by telephoning us on 01609 779977 or email [email protected] You will be offered an appointment within 5 working days depending on the urgency of your situation, and if you are roofless you will be seen on the same day.
We will carry out an initial assessment of your circumstances, which may take up to an hour and a half. You will be asked questions about your circumstances and other members of your household and asked to provide certain documents to support your application.
The Housing Options Advisor will assess the information provided and decide what duty if any we owe you. We may need further information from you before we can make a decision.
If you are threatened with homelessness in 56 days, then the Council owes you a Prevention Duty. This means that the Council must take reasonable steps to help you remain in your accommodation wherever possible. This could be by helping you to sort out your rent arrears or mediating with your family if they are asking you to leave. If we cannot keep you in your current accommodation, we will help you to look for somewhere else to live. You will be given a Personal Housing Plan which lists actions for you and the Council to take to resolve your situation.
If you are actually homeless, then the Council will owe you a Relief Duty for up to 56 days. This means that the Council must take reasonable steps to help you to look for other accommodation. This does not mean that the Council will offer you a property, but we will give you advice on how to find accommodation that is suitable and affordable for your needs. You will be given a Personal Housing Plan which lists actions for you and the Council to take to resolve your situation.
For detailed advice about the help that is available to those who are homeless or threatened with it, click
Will you provide temporary accommodation?
The Council doesn't have to provide temporary accommodation to everybody who is homeless - the help that we can give depends on whether or not we think you are in priority need or vulnerable.
Even if we cannot provide temporary accommodation, we will always try and find you a place in a hostel or supported housing scheme although this may not always be in Hambleton.
Will I get Social Housing?
If you are homeless or threatened with homelessness, the Council will give you some priority on the housing register but due to high demand and low turnover in some areas, there is no guarantee that you will get an offer of social housing. In most cases we would encourage you to look for accommodation in the private rented sector and we offer assistance with bonds and rent in advance to enable people to access this.
How can I find out more?
To find out more about your rights and the legal framework in relation to homelessness duties please visit the Shelter website.
Outside office hours
If you need help out of office hours, call our Out of Hours Service on 01609 767267 and a duty officer will get in touch with you.
If you are homeless tonight, please go to customer services at the the Civic Centre or contact us and ask to see a Housing Advisor. You will be seen at some point of the working day but you may have some waiting time.
You can find emergency contact details here.
Out of hours contact
If you need help outside of our office hours an emergency service is available on 01609 767267.
Please do not give false information in order to obtain council accommodation - you may be prosecuted.
- Hospital discharge
- Former members of armed forces
- Young person's entitlement when leaving care
- Domestic violence
- Relationship breakdown
- Housing advice on release from prison
Homelessness Reduction Act 2017
From 3 April 2018, the Homelessness Reduction Act 2017 came into force. The act puts a legal duty on councils to offer more support to a wider range of people who are homeless or threatened with homelessness and to intervene earlier.
You can view our Homelessness Strategy for a breakdown of the Council's key principles, priorities and the actions we are taking to combat homelessness in the district.