Information management

Apprenticeship targets

The Public Sector Apprenticeship Targets Regulations 2017 requires local authorities and other bodies with 250 or more staff in England to have a target to employ an average of at least 2.3% of their staff as a new apprentice.

Complaints procedure

Information regarding our complaints policy and how to lodge an offical complaint with us.

Copy charges

All our fees for photocopying, black and white and colour printing, colour plans, colour posters and large format scans.

Data matching fair notice

Data matching involves comparing computer records held by one body against other computer records held by the same or another body to see how far they match. This is usually personal information.

Equality and diversity

Our Equality Statement describes our commitment to encouraging diversity amongst our workforce and in the services we deliver. 

Freedom of information

The Freedom of Information Act (FOI) 2000 gives a general right of access to information held by organisations such as us by creating a right to make a request for information.

General Data Protection Regulation (GDPR)

This Privacy Notice is designed to help you understand how and why we processes your personal data.

Gender Pay Gap

All public sector employers are required to publish their gender pay gap information as an analysis of gender distribution across the workforce.

Health and Safety

We are responsible for enforcing health and safety regulations in offices, shops, warehouses, restaurants, pubs, clubs, leisure premises, care homes and private nurseries in Hambleton to make sure they are safe for all employees and visitors.

Multi-agency information sharing

Every individual has certain rights in relation to their own personal data and their privacy, and in relation to the information we keep about you.

Opening times

Opening and closing times for all of our offices and departments

Peer challange report

Peer challenges are improvement focussed and tailored to meet individual councils’ needs. They are designed to complement and add value to a council’s own performance and improvement.


Performance is managed through a cyclical review process that monitors progress towards defined targets, identifies any improvements needed and determines action plans.

Regulation of Investigatory Powers

We acknowledges that surveillance plays a necessary part in a number of its functions, on a day-to-day basis. To meet our legal obligations, we will comply with the Regulation of Investigatory Powers Act 2000.


The Local Government Transparency Code Oct 2014 was issued to meet the Government's desire to place more power into citizens' hands to increase democratic accountability and make it easier for local people to contribute to the local decision making process and help shape services. 

Unreasonable Complainant Behaviour policy

This policy aims to outline a proportionate approach when responding to unreasonable complainant behaviour, based on the Ombudsman’s view of good practice in dealing with these complaints.

Website privacy statement

The Website privacy statement sets out how information entered into our website can be used and how this personal information will be secured.