Coronavirus (COVID-19)

Useful information

Last updated 30/03/2020.

Hambleton District Council will share all information as and when we receive it. We will be using our social media channels Twitter, Facebook, and @HambletonBiz plus our website to keep people up to date. We will also share information through our business networks.

We are following the government’s guidance and working with our partners at other authorities. We are working on contingencies to ensure that we can continue to deliver our services.

Support for businesses

You can find all our advice and guidance for businesses here:

Support for businesses »

Business Grant Funding information

You can find out who is eligible and how to apply financial support for businesses here:

Business Grant Funding »

Support as an extremely vulnerable person

You can register if you have a medical condition that makes you extremely vulnerable to coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food. If you’re not sure whether your medical condition makes you extremely vulnerable, register anyway. You can register yourself, or on behalf of someone else. Register here:

Mental health and wellbeing

The impacts of coronavirus mean that people who are already lonely and isolated are even more vulnerable during the outbreak, while others who need to self isolate may be experiencing loneliness for the first time, however temporary it may be. Get help here:

During this time, you may be bored, frustrated or lonely. You may also feel low, worried, anxious, or be concerned about your health or that of those close to you. Everyone reacts differently to events and changes in the way that we think, feel and behave vary between different people and over time. It’s important that you take care of your mind as well as your body and to get further support if you need it.

Self isolation guidance

If someone in your house has symptoms of COVID-19, then everyone stays in for 14 days. Anyone who is eligible for a flu vaccine is considered high risk, as are pregnant women. 

If one or more persons have symptoms of coronavirus, household waste must be put in plastic bags, tied securely and then put inside another plastic bag and again securely tied. Wait 72 hours before putting this bagged waste in your wheeled bin for collection. Do not put any bagged waste into your recycling bin. Please help to protect your refuse crews who are doing their utmost to keep the service running.

Universal Credit

If you cannot work due to coronavirus and are eligible for Statutory Sick Pay you will get it from day one, rather than from the fourth day of your illness. DWP intends to legislate so this measure applies retrospectively from 13 March 2020.

More information on Universal Credit and sick pay is here:

Restriction of access to council offices

We are restricting face to face customer access to the Civic Centre and have closed the area offices in Stokesley and Easingwold

All customer queries and payments can be made online:

Our Customer Services Team will continue to provide support and can be contacted on Facebook, Twitter, through our website, emailing [email protected] or calling us on 01609 779977.

More information here:

Payment of supplier invoice

To enable payment of supplier invoices could any invoices that are emailed to Hambleton District Council also include the following email address [email protected].

Leisure centres

We have closed all council-operated leisure centres to the public. 

More information here:

Bin and recycling restricted services

Please help to protect your refuse crews who are doing their utmost to keep the service running. Can we kindly ask resident to remain a safe distance of greater than 2 metres from our collection crews at all times and to disinfect their bin handles when they put them out for collection.

We are also operating reduced services and have increased precautions for anyone showing symptoms. Find out more here:

Pest Control Treatments

We are not currently accessing residential homes unless they are vacant properties, this will be in place during the current extreme circumstances relating to COVID 19.

Planning and local searches

Planning advice surgeries at Easingwold and Stokesley are suspended along with face-to-face meetings with the Planning Duty Officer at the Civic Centre in Northallerton.

Case officers will not be undertaking planning related site visits or displaying site notices as a matter of course. A risk based approach is in operation and site visits will be undertaken by managers when a site visit can be undertaken and site notice can be fixed safely, having regard to social distancing guidelines in order to ensure the safety of our customers and staff.

Please use the relevant planning pages and associated links on our website where possible:

With regard to Local Searches, we are presently able to offer a remote personal search service. Please email [email protected] attaching a site location plan and we will endeavour to send you the results electronically.

Alternatively please contact [email protected] and we will seek to respond to you where possible.

May Fair

The Northallerton May Fair is cancelled in its usual April/May slot.

NYBCP temporary working practices

As of 18 March 2020 North Yorkshire Building Control Partnership (NYBCP) will be introducing temporary changes to some of their working practices, in light of coronavirus guidance. The aim is to maintain the health and wellbeing of staff and customers and in doing so minimise contact by implementing a risk based approach.

Full details can be found here:

Useful links