Coronavirus (COVID-19)

Useful information

Last updated 26/05/2020.

Hambleton District Council will share all information as and when we receive it. We will be using our social media channels Twitter, Facebook, and @HambletonBiz plus our website to keep people up to date. We will also share information through our business networks.

We are following the government’s guidance and working with our partners at other authorities. We are working on contingencies to ensure that we can continue to deliver our services.

Local Authority Discretionary Grant

You can find out more information here:

Local Authority Discretionary Grant »

Support for businesses

You can find all our advice and guidance for businesses here:

Support for businesses »

Other Business Grant Funding information

You can find out who is eligible and how to apply for financial support for businesses here:

Apply for Business Grant Funding here »

Support for Voluntary and Community Organisations

You can find details of Hambleton’s COVID-19 Community Response Grant here:

COVID-19 Community Response Grant »

Shielding support

If you are shielding due to the Government’s advice in response to the Coronavirus and need support please contact North Yorkshire County Council on 01609 780780.

Support as an extremely vulnerable person

You can register if you have a medical condition that makes you extremely vulnerable to coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food. If you’re not sure whether your medical condition makes you extremely vulnerable, register anyway. You can register yourself, or on behalf of someone else. Register here:

Mental health and wellbeing

The impacts of coronavirus mean that people who are already lonely and isolated are even more vulnerable during the outbreak, while others who need to self isolate may be experiencing loneliness for the first time, however temporary it may be. Get help here:

During this time, you may be bored, frustrated or lonely. You may also feel low, worried, anxious, or be concerned about your health or that of those close to you. Everyone reacts differently to events and changes in the way that we think, feel and behave vary between different people and over time. It’s important that you take care of your mind as well as your body and to get further support if you need it.

Support for victims of domestic abuse

For anyone who feels they are at risk of abuse, it is important to remember that there is help and support available to you. 

Self isolation guidance

If someone in your house has symptoms of COVID-19, then everyone stays in for 14 days. Anyone who is eligible for a flu vaccine is considered high risk, as are pregnant women. 

If one or more persons have symptoms of coronavirus, household waste must be put in plastic bags, tied securely and then put inside another plastic bag and again securely tied. Wait 72 hours before putting this bagged waste in your wheeled bin for collection. Do not put any bagged waste into your recycling bin. Please help to protect your refuse crews who are doing their utmost to keep the service running.

Volunteer to help

There are a number of ways you can volunteer your support to help during the pandemic:

Universal Credit

If you cannot work due to coronavirus and are eligible for Statutory Sick Pay you will get it from day one, rather than from the fourth day of your illness. DWP intends to legislate so this measure applies retrospectively from 13 March 2020.

More information on Universal Credit and sick pay is here:

Additional Support Grants

You can find details of additional support grants here:

  • GRANTfinder
  • National Lottery Coronavirus Community Support Fund
  • The new Forces Communities Together Programme will award small grants of up to £10,000 towards creative and engaging projects (that can be delivered under social distancing restrictions) for people from Armed Forces communities who are isolated as a result of the Covid-19 pandemic. This is a single round programme funded through the Armed Forces Covenant Fund.
    • To be eligible to apply, your organisation must be a registered charity or a Community Interest Company (CIC) or a school or an Armed Forces unit or base.
    • The programme will open for applications week commencing Tuesday 26 May 2020.  The application closing date is noon on 30 June 2020.
    • Find out more information here.

Restriction of access to council offices

We are restricting face to face customer access to the Civic Centre and have closed the area offices in Stokesley and Easingwold

All customer queries and payments can be made online:

Our Customer Services Team will continue to provide support and can be contacted on Facebook, Twitter, through our website, emailing [email protected] or calling us on 01609 779977.

More information here:

Freedom of Information requests

During the coronavirus pandemic, Hambleton District Council will continue to receive and respond to access to information requests as best we can.

The handling of Freedom of Information (FOI) and Environmental Information Regulation (EIR) requests are understandably not a priority for the council at this time. This is supported by the ICO which has advised the public to expect delays to any FOI or EIR requests made to a public body, as we divert our resources to help with the crisis affecting the country.

We apologise for any inconvenience this may cause and thank you for your understanding.

Payment of supplier invoice

To enable payment of supplier invoices could any invoices that are emailed to Hambleton District Council also include the following email address [email protected].

Leisure centres

We have closed all council-operated leisure centres to the public, but we have many online resources available for staying healthy and active. 

More information here:

Bin and recycling restricted services

Please help to protect you refuse, recycling and garden waste crews who are doing their utmost to keep the service running. Can we kindly ask resident to remain a safe distance of greater than 2 metres from our collection crews at all times and to disinfect their bin handles when they put them out for collection.

We are also operating reduced services and have increased precautions for anyone showing symptoms. Find out more here:

Pest Control Treatments

If you require the assistance of a Pest Control Officer please provide details of the issue and your daytime telephone number and someone will contact you as soon as possible to make an assessment with you as to if treatment is necessary and can be undertaken safely.

Planning and Coronavirus precautions

Planning advice surgeries at Easingwold and Stokesley are suspended along with face-to-face meetings with the Planning Duty Officer at the Civic Centre in Northallerton. The Planning office is closed to the public. Officers are currently working remotely at home, therefore please contact us by email at [email protected]

Case officers will not be undertaking planning related site visits or displaying site notices as a matter of course. A risk based approach is in operation and site visits will be undertaken by managers when a site visit can be undertaken and site notice can be fixed safely, having regard to social distancing guidelines in order to ensure the safety of our customers and staff.

A fortnightly newsletter will be sent out electronically to our planning agents with our latest advice and setting out our current position.

Alleged breaches of planning control site visits will be undertaken where it is considered that the allegation may constitute ‘immediate and irreparable harm to the districts best assets within the natural or built environment, or public safety’ in accordance with the priority procedure set out in the Council’s Local Enforcement Plan and where it is safe for our customers and our staff to do so.

These restrictions will limit our ability and timeliness in delivering  non-statutory services including pre-application enquiries, CIL queries and other general enquires. We thank you for your patience at this time.

Please use the relevant planning pages and associated links on our website where possible:

With regard to Local Searches, we are presently able to offer a remote personal search service within 5-10 working days. Please email [email protected] attaching a site location plan and we will endeavour to send you the results electronically. Personal Search company Land Charge Register Searches  requests can be made free of charge. Please expect 5-10 working days to receive a response. Alternatively an LLC1 search request can be made at a charge of £20. Please expect a response within 3-5 working days.

We are able to carry out Land Charge enquiries remotely and planning history from 1974 is available online. Land Charges and Local Search phone enquires can be made between 9am and 12pm by calling 01609 767009. Please contact us by email outside of these hours.
When submitting a planning application please include your email address on your application form so that we can correspond with you by email.

Please make your planning payments online where possible:

Migrant information

The Migrant Info Hub aims to offer useful information and resources to help migrants, and those supporting them, to stay safe, connected and informed, and to reduce the harmful impacts of coronavirus (Covid-19) in on our region and on people’s lives.

The Migrant Information Hub includes new multi-lingual resources, national guidance, local services and support, and news and updates on specific migrant issues including policy updates. 

Environmental Health Service

The Environmental Health Service has introduced some temporary changes to its working practices in light of the coronavirus epidemic. This is to protect both officers and customers.

Routine inspections of business / domestic premises and other activities involving face to face contact are currently not being undertaken. Where there is a serious risk to health and/or safety a visit maybe under taken following a suitable risk assessment.

Customers are asked to be tolerant and give consideration to the complaints / enquiries they are making. Solutions which may have been available before the epidemic started may no longer be an option.

Officers will continue to respond to complaints and requests for service and will endeavour to resolve all matters without site visits. 

You can contact us by:

  • Email: [email protected] – this inbox is monitored daily.
  • Telephone: 01609 767138 – this will go directly to voice mail – please leave your contact details, reason for your call and a reference number if you have one.

Please be advised that the service is operating reduced staffing levels and is experiencing an increased volume of contacts. We will try to respond to all enquiries as soon as possible however this may take several days.

The Health Protection (Coronavirus, Restrictions) (England) Regulations 2020

Following the Government’s announcement that certain businesses and venues where people gather must close to help reduce the spread of Coronavirus the above Regulations were introduced at the end of March.

The businesses that must close can be found here - Closing Certain Businesses and Venues

Some businesses are allowed to stay open and there are exemptions for those selling food or offering takeaway or delivery services; or offering accommodation for specific groups.  

Officers from the Environmental Health Service (together with North Yorkshire Police and Trading Standards Officers from North Yorkshire County Council) are responsible for enforcing these Regulations and monitoring is being carried out across the Hambleton district to ensure that businesses are complying.   

Businesses found not to be complying with the Regulations may be prosecuted.

If you are aware of a business operating outside the closure requirements or have concerns about the working conditions/social distancing within a business that is currently operating please contact this Service.

Employers who continue to operate and have staff in offices or onsite should ensure that employees are able to follow Public Health England advice of maintaining a two metre distance from others and washing their hands with soap and water often for at least 20 seconds (or by using hand sanitiser gel if soap and water is not available).

Further advice is available here: Guidance for Businesses still operating during COVID-19

Private Hire and Hackney Carriage FAQs

The Licensing Team understands that these are extremely challenging times for the hackney carriage and private hire trade. The following information is intended to answer some of the frequently asked questions in light of the Coronavirus outbreak.

May Fair

The Northallerton May Fair is cancelled in its usual April/May slot.

NYBCP temporary working practices

As of 18 March 2020 North Yorkshire Building Control Partnership (NYBCP) will be introducing temporary changes to some of their working practices.

Full details can be found here:

Useful links