Landlords' advice

Property Redress Schemes

It's a legal requirement for all lettings agents and property managers in England to join one of these Government-approved schemes.


To allow you to complain to an independent person about the service you've received if you're:

  • a tenant or landlord with agents in the private rented sector
  • a leaseholder or freeholder dealing with property managers in the residential sector

Ultimately the requirement to belong to a redress scheme will help weed out bad agents and property managers and drive up standards.


We can impose a penalty of up to £5,000 where an agent or property manager should have joined a scheme but has not done so.

Further information

You can find out more about redress schemes for letting agents and property managers here:

Alternatively you can speak to our Environmental Health Technical Support team about any of these concerns by:

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