Homelessness support

Threatened with homelessness

The Housing Options Team offer support and help whether you are homeless or worried about becoming homeless.

Our duty is to assist people who are homeless or at risk of homelessness within 56 days.

Wherever possible we want to prevent homelessness, and we will work with you to help you stay in your home but if that isn't possible, we will help you find suitable alternative housing.

Homeless tonight?

If you are homeless tonight, please go to customer services at the Civic Centre or contact us and ask to see a Housing Advisor.

You will be seen at some point of the working day but you may have some waiting time.

You can find emergency contact details here:

Making a homeless application

Please get in touch with the Housing Options team:

You will be offered an appointment within 5 working days depending on the urgency of your situation, and if you are roofless you will be seen on the same day.

We will carry out an initial assessment of your circumstances, which may take up to an hour and a half. You will be asked questions about your circumstances and other members of your household and asked to provide certain documents to support your application.

The Housing Options Advisor will assess the information provided and decide what duty if any we owe you. We may need further information from you before we can make a decision.

Please do not give false information in order to obtain council accommodation - you may be prosecuted.

Homeless prevention

If you are threatened with homelessness in 56 days, then the council owes you a Prevention Duty. This means that we must take reasonable steps to help you remain in your accommodation wherever possible. This could be by helping you to sort out your rent arrears or mediating with your family if they are asking you to leave. 

If we cannot keep you in your current accommodation, we will help you to look for somewhere else to live. You will be given a Personal Housing Plan which lists actions for you and the council to take to resolve your situation.

Homeless relief

If you are actually homeless, then the council will owe you a Relief Duty for up to 56 days. This means that we must take reasonable steps to help you to look for other accommodation. 

This does not mean that we will offer you a property, but we will give you advice on how to find accommodation that is suitable and affordable for your needs. You will be given a Personal Housing Plan which lists actions for you and the council to take to resolve your situation.

Temporary accommodation

We can't provide temporary accommodation to everybody who is homeless - the help that we can give depends on whether or not we think you are in priority need or vulnerable. 

If we can't provide temporary accommodation, we will always try and find you a place in a hostel or supported housing scheme, although this may not always be in Hambleton.

Find out more about emergency accommodation from our Housing Options service:

Social housing

If you are homeless or threatened with homelessness, we will give you some priority on the housing register but due to high demand and low turnover in some areas, there is no guarantee that you will get an offer of social housing.

In most cases we would encourage you to look for accommodation in the private rented sector, and we offer assistance with bonds and rent in advance to enable people to access this.

Out of hours contact

An emergency service is available on 01609 767267. Other emergency contacts are available here:

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