Coronavirus (COVID-19)

Environmental Health services

The Environmental Health Technical Support Team is available as normal to deal with customer enquiries by email and telephone during office hours. Other officers in the service can also be contacted directly.

Officers will respond to complaints/enquiries and will endeavour to investigate complaints and provide as normal service as possible; however, some routine inspections of business, domestic premises or other activities involving face to face contact continue to be reduced.

Customers are asked to be tolerant and to give consideration to the complaints/enquiries they are making. Solutions which may have been available before the COVID-19 pandemic may no longer be an option.

You can contact us by:

If your call reaches our voicemail, please leave your contact details – full name, telephone number, email address, if you have one, and the reason for your call. We will try to respond to all enquiries as soon as possible, and within seven working days.

Roadmap Step 4: what it means for hospitality businesses

Regulations requiring table service, and distancing between tables, have been removed. ‘Working Safely’ guidance has been updated and provides examples of sensible precautions that employers should take to reduce the risk of the spread of Coronavirus in their workplaces. Employers will still have a legal duty to manage risks to their employees and other people affected by their business.

A health and safety risk assessment must still be carried out and must include COVID-19 as a potential hazard. The assessment must identify what reasonable steps you are taking to mitigate the risk of COVID-19 being spread in your workplace. The ‘Working Safely’ guidance sets out a range of control measures you should consider. These include:

  • Cleaning surfaces that people touch regularly.
  • Advising customers and workers to wash their hands or use hand sanitiser frequently.
  • Providing adequate ventilation by opening doors, windows and vents and/or providing mechanical ventilation, or a combination of both.
  • Identifying poorly ventilated areas in the premises and taking steps to improve air flow. If there are areas of the premises that cannot be suitably ventilated, the advice is to try and minimise the use of these areas.
  • Ensuring that staff and customers who are unwell and showing the symptoms of COVID-19 do not attend the workplace.
  • Communicating to staff and customers the measures you have put in place.

It is still a legal requirement that employers must not require a self-isolating employee to come to work during their isolation period, and the employer should make sure that staff and customers who feel unwell do not enter your business.

Previous restrictions on social distancing have been removed and there are no restrictions on how many people can meet in any setting, indoors or outdoors. However, people are advised to consider the risks of close contact with others, particularly if that person is clinically extremely vulnerable or not yet fully vaccinated.

The legal requirement to wear a face covering has been lifted in all types of businesses. However, to help reduce the spread of COVID-19, published guidance advises that wearing a face covering will reduce the risk of ongoing spread of the virus. Your risk assessment should identify whether the wearing of face coverings is one of your control measures.

Businesses are encouraged to ask staff and customers to wash their hands regularly and clean surfaces that people touch regularly. The Government will provide guidance on how businesses can reduce unnecessary contact in the workplace, where it is practical.

You are encouraged to display a QR code for customers to check in using the NHS COVID-19 app, to support NHS Test and Trace, although it will no longer be a legal requirement to display the QR code or take customer details for test and trace purposes.

The removal of COVID-19 restrictions does not mean that the risks from the virus have disappeared. Instead it marks a new phase in the Government’s response to the pandemic during which people need to manage the risks to themselves and others as the country learns to live with the virus.

The Government’s ‘Working Safely’ guidance can be found here:

Guidance on how to undertake a health and safety risk assessment can be found here:

Businesses not complying with the regulations

If you are aware of a business operating outside of restrictions or have concerns about the working conditions/social distancing within a business that is currently operating please contact the Environmental Health Service here:

Running your business safely

To keep your customers and staff safe, you should:

Operating your accommodation business

If your business is closed or has reduced occupancy during the current restrictions water system stagnation can occur due to lack of use, increasing the risks of Legionnaires’ disease. Find out more here:

When you do re-open your business extra checks will be required.

Test and trace

Some businesses are legally required to keep a record of staff, customers and visitors.

The easiest way for your business to do this is to get a QR code to display in your venue on GOV.UK, you can find this here:

People who have the NHS Test and Trace app can check in to your venue by scanning the QR code.

Anyone who doesn't have the app will need to leave their details. You can find out more here:

North Yorkshire County Council local information

More information is available at:

And you can also find specific setting information, and copies of the governments national action cards here:

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