Coronavirus (COVID-19)

Environmental Health services

The Environmental Health Technical Support Team is available as normal to deal with customer enquiries by email and telephone during office hours. Other officers in the service can also be contacted directly.

Officers will respond to complaints/enquiries and will endeavour to investigate complaints and provide as normal service as possible; however, some routine inspections of business, domestic premises or other activities involving face to face contact continue to be reduced.

Customers are asked to be tolerant and to give consideration to the complaints/enquiries they are making. Solutions which may have been available before the COVID-19 pandemic may no longer be an option.

You can contact us by:

If your call reaches our voicemail, please leave your contact details – full name, telephone number, email address, if you have one, and the reason for your call. We will try to respond to all enquiries as soon as possible, and within seven working days.

Businesses not complying with the regulations

If you are aware of a business operating outside of restrictions or have concerns about the working conditions/social distancing within a business that is currently operating please contact the Environmental Health Service here:

New regulations relating to entry to venues

From 15 December 2021 some venues and events will be required by law to check that all visitors aged 18 years or over are fully vaccinated or have proof of a negative test in the last 48 hours, or that they are exempt. 

Running your business safely

To keep your customers and staff safe, you should:

Operating your accommodation business

If your business is closed or has reduced occupancy during the current restrictions water system stagnation can occur due to lack of use, increasing the risks of Legionnaires’ disease. Find out more here:

When you do re-open your business, extra checks will be required.

Test and trace

Some businesses are legally required to keep a record of staff, customers and visitors.

The easiest way for your business to do this is to get a QR code to display in your venue on GOV.UK, you can find this here:

People who have the NHS Test and Trace app can check in to your venue by scanning the QR code.

Anyone who doesn't have the app will need to leave their details. You can find out more here:

Information for Events Organisers

The following links provide important information for all events organisers:

North Yorkshire County Council local information

More information is available at:

And you can also find specific setting information, and copies of the governments national action cards here:

rating button