Accessibility statement

Known issues

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations

  • some links have link text as well as a combination of titles, aria labels and alternative text. As a result when read using a screen reader it reads the same or a similar thing multiple times for each link. This is dependent on screen reader settings. 
  • the text will not reflow in a single column when you change the size of the browser window 
  • you cannot modify the line height or spacing of text 
  • most older PDF documents are not fully accessible to screen reader software 
  • live video streams do not have captions 
  • some of our online forms are difficult to navigate using just a keyboard 

Disproportionate burden

Navigation and accessing information 

  • It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view some content. 
  • It’s not possible for users to change text size without some of the content overlapping. 

Interactive tools and transactions 

  • Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag. 
  • Our forms are built and hosted through third party software and ‘skinned’ to look like our website. 

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal. 

ModGov accessibility

Some of the PDF reports published on or after 23 September 2018 on through the ModGov system may not be fully accessible. These include:

  • Some tables, including nested tables, may not be easily readable. This fails WCAG 2.1 success criterion 1.3.2
  • Some links to other websites may not be fully accessible. This fails WCAG 2.1 success criterion 2.4.4
  • Some titles or headings may not be easily readable, or are different from their file titles. This fails WCAG 2.1 success criterion 1.3.1 and 2.42
  • Some images may not have alternative text. This fails WCAG success criterion 1.1.1

The cost to fix these issues would be significant - development work is required by an external provider.

Content outside the scope of accessibility regulations

PDFs and other documents 

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards. 

The PDFs published on ModGov or Public Access may not be fully accessible. These include:

  • Some titles or headings may not be easily readable, or are different from their file titles. This fails WCAG 2.1 success criterion 1.3.1 and 2.42

This will be resolved by April 1 2023.

Issues with images, video and audio 

There are a small number of images on the website that don’t have alternative text. For some that do, the alternative text isn’t as relevant and helpful as it could be. 

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations

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