Coronavirus FAQ

When are Hambleton’s leisure centres reopening?

All centres are open.

How are we protecting our customers and teams?

The safety of our customers and teams is our number one priority. We have put a range of safety and hygiene measures in place. These include:

hand sanitising stations throughout the leisure centres
clear social distancing signage
reduced activity capacity numbers
more frequent cleaning, more often
clearly marked directional routes, including one way entry/exit
closure of non-essential areas such as dry changing rooms
removal of equipment and furniture to reduce contact points
installation of hygiene screens
the introduction of a cashless payment option
training all of our staff in COVID secure operations
under 16’s must be supervised at all times in the gym due to limited access.

Whilst we have measures in place to maintain the highest level of hygiene across our centres, we also have an expectation from our visitors to take responsibility for their own hygiene. Please clean down equipment before and after use to support each other in maintaining a safe and clean environment.

Please also follow our clear safety guidance:

Hands – wash them often
Elbow – cough into it
Space – keep a safe distance
Feel Poorly – stay home

We have created a short video that shows our safety guidance including measures we have put in place and a walk through of the new customer journey:

What am I able to access when you reopen?

Your membership will allow you access to all facilities previously accessible within your current membership type.

How do I reactivate my membership?

If your membership is still frozen and you wish to restart, please contact MembershipChange@hambleton.gov.uk

What if I recently cancelled my direct debit at the bank but want to come back?

If you cancelled your direct debit at the bank, we fully understand your decision to do so surrounding the uncertainty of the current situation. If you wish to reinstate your direct debit, we can assist you with this. Please email MembershipChange@hambleton.gov.uk and we will be in touch with you to get things started again.

I am not currently a member but interested in joining. Can I do this?

Yes, either call-in centre or visit Join@Home.

Are there any changes to leisure centre timetables?

You can view our latest timetables here:

Ensure you also read the guidance relevant to each specific timetable/activity – this is included within the group fitness and pool programmes and includes important information that you will need to be aware of before you attend.

Will 24/7 gym access be available?

Yes 24/7 Gym access is available at Northallerton Leisure Centre.

24/7 Gym access is also available at Thirsk & Sowerby Leisure Centre from the 01 February 2022.

Terms and conditions apply to 24/7 Gym access, please contact the centre for further information.

Do I have to pre-book activities?

Walk-in access is available for all activities, subject to capacity numbers but we advise pre-booking your session if you wish to guarantee your space. To register for online booking visit Join@Home.

How do I book my session/activity?

You can book via our website, Zest App or over the telephone. You will need to be registered on our customer database to use our online booking facility. Bookings can be made 8 days in advance for members and Zest Discount Card holders and 7 days in advance for non-members.

Sessions can be cancelled online via the Zest app or over the phone by speaking to one of our receptionists up to 2 hours before the activity commences.

How do I register for online booking?

To register for online booking visit Join@Home.

Can I book if I'm not a member?

You can book over the telephone. You can also book online via Join@Home if you are registered on our customer database.

Will you still take cash?

We will still be taking cash although we would like to keep cash handling to a minimum and advise contactless card payments and/or online payments where possible.

To assist with this we have also launched a new cashless option for customers. There is now the ability to create cashless accounts that can be topped up as required, online, via the Zest App, over the phone or on site. This will assist us with social distancing and reducing contact points in the leisure centre. Your cashless account can also link to your family members meaning that even if you are a member, the balance on your account can still be used to pay for activities that your partner or children are accessing.

To set up a cashless account please ask in centre. Terms and conditions apply.

What do I need to bring?

Please bring a drink with you to stay hydrated throughout your workout, although water fountains will be available.

What do I need to do on arrival?

You should arrive no earlier than 5 minutes before your booked activity start-time. Access will only be permitted at the booking time.

Will showers, lockers, toilets and changing facilities be in use?

Changing facilities, showers, toilets and lockers are available, but we would still ask/advise that you arrive ready for your workout and limit the number of personal items you bring.

How will fitness classes operate in regard to class capacities and class duration?

Fitness classes will last for a maximum of 45 minutes allowing increased time in between classes for cleaning of equipment to take place before the next class starts.

Class capacities vary by site and type of class in order to operate safely in the spaces available. The spaces available in a class will show at time of booking if booking through the Zest app or online.

What is the capacity of people allowed within each gym?

Capacities and available number of spaces will be visible when booking your session.

Will I be able to use all the equipment?

Yes.

How will Learn2 Swim lessons operate?

Swimming Lessons have returned in all our Centres. Due to a shortage of swimming teachers, there may be a reduction in the classes offered. Please bear us with during this time.

For up-to-date information on availability please contact your preferred centre.

How will the Toning Suite Operate?

You can book via telephone, our Zest app or online via Join@Home. Please follow the direction of the normal circuit and clean down any equipment before and after use. Please bring your own water bottle.

Do I need to wear a face mask when visiting the leisure centre?

Facemasks are permitted but not mandatory.

Leisure centre contact details

Bedale: 01677 427272
Northallerton: 01609 777070
Stokesley: 01642 711140
Thirsk: 01845 522447

We will continuously review our guidance to make any necessary changes. Stay active, stay healthy, stay safe.