What we do with your feedback
On every page of our website you will find smiley faces that will let you rate how useful you find the page: Good, Average, or Poor. This will tell us what we are doing well (so we can do more of it), and what we are doing less well (so we can improve). If you are not happy with a page you will get the chance to explain what you did not like about it. We read every comment that is made and act on them as soon as we can.
What we have improved
February 2011
GovMetric web feedback system added to World of James Herriot web pages to enable customers to provide feedback.
April 2011
Payments system enables regular users of the Councils car parks to purchase Park Cards online.
May 2011
Results available online immediately following Election Counts.
Online access to complaints policy and procedure made easier for web visitors to find.
June 2011
Hackney Carriage Drivers Licences available to renew online.
July 2011
Public access system updated with a new search facility.
What we are still working on
Expected Improvements during 2011
- New website for Hambleton District Council. We are planning to launch a brand new website for Hambleton in January 2012, this will use updated technology and allow us to deliver an improved web service in the future.
- Register of interests for Elected Members.
- An updated Public Access system will be implemented where customers can register to be automatically notified of planning applications within a specific area.
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