Housing benefit - appeals
If you feel dissatisfied after your claim for Housing and/or Council Tax Benefit has been processed you can ask the Benefit Section to look at your claim again. Reasons for asking the Benefit Section to look at your claim could be:
- You do not agree with the amount of benefit that has been awarded to you
- You do not agree that you should pay back any money
- You disagree with the dates of your claim
You can ask that we explain to you in writing exactly how your entitlement was calculated before you decide whether to appeal.
Appeals should be made in writing to the benefits department and should include the reasons for disagreement. Appeals made more than one month after notification of entitlement should also explain the delay in making an appeal.
Your claim will be looked at by a different member of staff and a full explanation given. If you are still unhappy with the decision you can ask for your appeal to be sent to the Independent Tribunal.
How to appeal leaflet Opens in a new window
If you wish to make a complaint about the service you have received from the Housing/Council tax benefits department please see Complaints - procedure
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